Name the top I.T. issues called into your I.T. company:

  1. My computer is slow (35)
  2. What is my password (20)
  3. Email is not working (18)
  4. Can't connect to the internet (17)
  5. I have a virus (6)
  6. Unable to login to my computer (4)
X

Name something that you don't want to hear when you call your I.T. help desk for an issue:

  1. Just reboot your PC (26)
  2. I don't know how to fix that (23)
  3. What did you do (16)
  4. Is your system backed up (13)
  5. Let me ask someone else (12)
  6. We are too busy (10)
X

We asked 100 business owners: what is their biggest fear when it comes to I.T.?:

  1. System doesn't work (30)
  2. Losing data (24)
  3. ROI for outsourcing their I.T. (15)
  4. Lack of support (12)
  5. Slow support/unresponsive (10)
  6. Lack of trust (9)
X